Genius KB-100XP Wired, USB Plug and Play, 12 Multimedia Function Keys, Full Size UK Layout Design with Palm Rest for Home or Office, Black

Returns
Our policy lasts a total of 28 days 14 days from receipt to notify us of your return and 14 days from that notification for you to return the item. If 14 days have passed since receipt of your purchase, unfortunately we can’t offer you a refund or exchange, due to change of mind. If you notify you wish to return a product within this 14 day period, you have a further 14 days from that notification period to return that item to us for a refund. If you think your item is faulty then please get in touch and we can discuss the issues and arrange appropriate action. 

To be eligible for a change of mind return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with untampered seals. Original P&P cost is not refunded.

Hazardous materials, or flammable liquids or gases and custom built orders are also exempt for return due to change of mind.

Additional non-returnable items:

• Gift cards
• Software, be it physical, downloadable or media-less.
• Items that have been damaged or misused by the customer
• Certain static sensitive devices where the strict policy of installation has not been adhered to.
• PC Systems and Laptops, CPUs, HDDs and System Memory or other hardware where the seal has been broken, and the software has been set-up or registered (Faulty items not included). The registration of an operating system means that you accept the digital goods and the hardware they run on entirely. 
• Personalised/custom orders returns will only be accepted if item is faulty. We may refer you to the manufacturers website if the return request is after our initial return period.
• Any sealed item, where the seal/cellophane has been broken or the contents used or tampered with.

Please do not send your purchase back to the manufacturer, unless we specifically ask you to. 

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts or broken seals, for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within a few days, but can vary depending on payment processor. We will not issue credit to a different card or offer a cash/bank transfer equivalent.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@dazzletech.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We are happy to replace/exchange the item or give credit for the equivalent amount. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@dazzletech.co.uk and send your item to: Unit 54 Imex Trading Estate, Upper Villers Street, WOLVERHAMPTON, WV24XA, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping
To return your product, you should mail your product to:

Please do not send an item back before contacting us about your return.

Change of mind shipping costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping, if applicable will be deducted from your refund.

Faulty goods shipping

We will provide you with a shipping label, or provide you with a refund of reasonable shipping costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Items will be tested upon return and a refund will be issued within a maximum of 14 days from receiving your return. If the item is tested to be not faulty, a testing fee of £15 plus VAT may apply. If your item is tested to be in good working order you will need to pay the testing fee, plus the return postage of the item within 14 days. After 14 days the item may be disposed of.

Items returned opened/damaged by user

If an item is returned that is not in its original condition, damaged or has items missing we may deduct a percentage of the refund to cover this. We will contact you to explain this before we proceed with the return.  

Warranty/Guarantee

The warranty/guarantee on our products varies from manufacturer to manufacturer. We offer a minimum of 12 months warranty on IT equipment. This is extended to 3 years in some cases. Please see the item description for more details. (excluding refurbished, clearance and sale items.) The warranty may be a return to base, eg. you return the product to us for repair/replacement. Or it may be a on-site warranty which means that the item is repaired or replaced directly at your home or premises. See item description for clarification.

Consumable products such as electronic components and incandescent lamps are not covered by a warranty, however should a quality problem arise we will make sure that your reasonable expectations are met.